When will I receive my fish?
Every Sunday, we carefully consider each order for shipment. We consider the high and low temperatures at our shipping location, Memphis and any other FedEx hub that your package must be processed through. If weather prevents us from shipping, your order may be delayed until the following week. Some orders may be cancelled under extreme circumstances. Please allow at least 3 days for us to process your order. We must properly isolate your fish prior to shipping to ensure they are not fed before shipping. This reduces the amount of ammonia in the bags during shipping.
Please send us an email to let us know when you want us to try to have your fish delivered. We will try our best to get the fish to you on that day. If we can not get your fish to you on the day you requested, we will contact you to arrange another option. If no date is emailed we will ship your fish out on the next available shipping day.
How much does shipping cost for live fish?
We offer two ways to ship. Overnight shipping is $40 and 2 day shipping is $25. This applies to the continental US only. See below.
Spend over $250 and get overnight shipping for $10.
FREE SHIPPING on orders over $350.
Overnight shipping to a Florida destination is $20 for orders under $150.
FREE SHIPPING on orders over $150.
Alaska or Hawaii we must add a surcharge of $25 to all listed shipping costs. Shipping to Puerto Rico has a surcharge of $15.
Saturday Delivery is an additional $18.00
Do you guarantee males on my order?
We only guarantee sex on fish that are large size or bigger. We have talented staff that can vent sex medium fish, but we do not guarantee sex on fish that are not showing color yet. Small fish are always unsexed.
Do you ship to Canada?
Shipping rates to Canada are as follows:
$0-250.00 in fish, shipping is $45.
Over $250 in fish, shipping is $25.
Also, taxes have been added to the checkout process and we will pay all taxes, customs and wildlife inspection fees for you.
What fish can be shipped to Hawaii?
Please check out the document put out by the state of Hawaii. I can only ship species that are listed on the list and nothing more. We will go over your order once submitted to make sure that your fish is on the allowed list.
How do you ship?
We use UPS ground for orders in Florida and FedEx for everything else.
We can not ship Live Fish to P.O. Boxes.
What is your guarantee?
We guarantee the live arrival of your fish ONLY when you choose our in house $6 insurance policy at checkout. This insurance policy helps us defray the costs of guaranteeing packages once they have left our facility. FedEx/UPS does not offer insurance coverage on perishable items.
We do not offer our arrive alive guarantee on items marked with a "feeder" designation such as feeder guppies, feeder platies, feeder crayfish, feeder goldfish etc. Please check the listing prior to purchase. If you receive a fish that is dead or near dead when it arrives, we have several options including issuing credit, reshipping or refunding, depending on the circumstances. Simply e-mail or text us with a picture of your fish in the unopened bag within two hours of delivery.
Shipping charges will not be credited.
What are Reward Points?
Reward points are used to purchase gift certificates on the website in the gift certificate tab. These can then be given to anyone you want or you can use them yourself. They can be used for all purchases on the website.
Do you always have every fish listed on your website?
We try our best to keep the website up to date, but there are several factors that can impact availability. If for whatever reason we do not have the specific fish you ordered, we will not substitute out fish for you, we contact you with your other options or issue a refund for that fish. Never hesitate to call or text us to ask about availability.
When will I receive my fish?